Terms & Conditions and Privacy Policy

Last updated: April 2026

TERMS & CONDITIONS

1. INTRODUCTION

Thank you for considering booking a consultation with Sonia Cousillas Homeopathy.

By booking a consultation, you confirm that you have read, understood, and agree to these Terms & Conditions and Privacy Policy. These terms form a legally binding agreement between you and the practitioner.

These Terms apply to all consultations, whether for yourself or for a person you are legally responsible for.

These Terms are intended to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015.

2. BOOKING & INTERNATIONAL PRACTICE

When booking your consultation, you must ensure you have selected the correct time zone. I am based in the United Kingdom, and all consultations are scheduled in UK time.

This service is available internationally, including clients located in Europe, the United States, Canada, and other countries worldwide. Consultations are provided remotely via secure online communication platforms.

By booking, you acknowledge and agree that:

The service is provided from the United Kingdom
You are responsible for ensuring that receiving homeopathic services is lawful in your country of residence
You are accessing a complementary healthcare service voluntarily and of your own free will
You are legally and mentally competent to give informed consent
You are not acting on behalf of any third party, organisation, or agency without full disclosure

You accept that any interpretation, regulation or restriction of these services in your jurisdiction is your responsibility.

3. FEES & PAYMENT

Fees are payable at the time of booking unless otherwise agreed in writing.

Where invoicing is used, payment must be made within 24 hours of issue or consultation.

Failure to make payment may result in cancellation of future appointments and withholding of further services.

4. CANCELLATION POLICY

A minimum of 24 hours’ notice is required for cancellation or rescheduling.

Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled appointment, will be charged in full.

5. THE CONSULTATION

All consultations are conducted remotely unless otherwise agreed in advance.

Appointments begin and end at the scheduled time. If you arrive late, the consultation will still end at the originally scheduled time and the full fee remains payable.

Consultations are conducted in English unless otherwise agreed.

The practitioner also speaks Spanish and has understanding of Italian, Portuguese and Galician.

If at any point language differences create a risk to understanding, clinical safety, or informed consent, the consultation may be paused, slowed, or adjusted to ensure safe communication.

Video consultations are conducted via secure third-party platforms such as Zoom or similar services. A secure link will be provided prior to the appointment.

If technical failure occurs, reasonable alternative arrangements will be made where possible.

Additional information such as photographs, medical history updates, or written clarification may be requested where clinically necessary.

You are responsible for ensuring that you are in a suitable environment for the consultation, including privacy, safety, and the ability to communicate effectively.

6. CONTACT BETWEEN CONSULTATIONS

Contact outside scheduled consultations is limited and agreed on a case-by-case basis.

This may include email communication for clinical clarification, prescription follow-up, or administrative purposes.

Response times are not guaranteed and should not be relied upon for urgent or time-sensitive matters.

7. HOMEOPATHY & MEDICAL CARE

Homeopathy is a complementary healthcare system intended to support general wellbeing and vitality.

It is not a substitute for medical diagnosis, treatment, emergency care, or advice from a qualified medical practitioner.

You should continue to consult your GP or relevant healthcare provider regarding any medical condition, symptom, or medication.

You must not discontinue prescribed medication without consultation with your medical doctor.

8. EMERGENCY CARE

This service does not provide emergency medical care.

If you are experiencing a medical emergency, you must contact emergency services or your local urgent care provider immediately.

9. CONFIDENTIALITY

All client information is treated as strictly confidential.

Information will not be shared with third parties without your explicit consent, except where required by law, safeguarding obligations, or professional duty.

Information may also be shared in anonymized form for professional supervision or training purposes where appropriate.

10. TECHNOLOGY & ONLINE CONSULTATIONS

Consultations may be conducted via third-party digital platforms (e.g. Zoom or similar).

While reasonable steps are taken to protect confidentiality and data security, absolute security of electronic communication cannot be guaranteed.

By using this service, you accept the inherent risks associated with online communication and remote consultations.

11. HEALTHCARE DISCLAIMER

Homeopathy is a complementary healthcare approach intended to support general well being and vitality.

It does not diagnose, treat, or cure medical conditions, diseases, or disorders.

No claims are made regarding specific outcomes or guaranteed results.

Homeopathic treatment is not a substitute for professional medical care, diagnosis, or treatment.

You are advised to always consult a qualified medical practitioner regarding any health concerns.

Nothing stated in consultations, communications, or materials should be interpreted as medical advice or a guarantee of outcome.

12. DATA PROTECTION & RECORD KEEPING

Personal data is processed in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

The lawful basis for processing your data is the provision of healthcare services and legitimate interests in managing the practice safely and effectively.

Personal data is processed for the purposes of providing homeopathic healthcare and maintaining appropriate clinical records.

This may include:

Name
Date of birth
Address
Contact details
Medical history
Consultation notes

Data is stored securely in password-protected digital systems and/or locked physical storage.

You have the right to:

Request access to your data
Request correction of inaccurate data
Restrict or object to processing in certain circumstances
You have the right to request erasure of your personal data where appropriate. However, this right is not absolute. Clinical records are retained for 7 years after the last consultation, or 7 years after a child reaches adulthood, in accordance with professional and legal requirements.

Requests can be made by contacting the practitioner directly.

13. EMAIL COMMUNICATION

Your email address may be used for:

appointment administration
clinical communication
follow-up care
practice updates

You may unsubscribe from non-clinical communications at any time. Clinical communications form part of the service and cannot be opted out of while actively receiving care.

14. RECORDINGS

Consultations are not recorded unless explicit written consent is given in advance.

If recordings are made, they are stored securely and used solely for clinical purposes.

15. GOVERNING LAW & JURISDICTION

This Agreement, and any dispute or claim arising from it, shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.

If you access services from outside the United Kingdom, you are responsible for compliance with the laws of your own jurisdiction.

Nothing in this agreement overrides any mandatory consumer rights applicable in your country of residence.

16. CODE OF CONDUCT

The practitioner adheres to the Code of Ethics and Practice of the Society of Homeopaths.
Society of Homeopaths

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

The practitioner’s total liability for any claim arising out of or in connection with the services provided shall be limited to the total fees paid by you for those services.
The practitioner shall not be liable for any indirect, consequential, or economic loss, including loss of income, profit, or opportunity.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability which cannot be excluded under the Consumer Rights Act 2015.

18. CLIENT RESPONSIBILITY AND INDEMNITY

You agree that:

You are responsible for the decisions you make regarding your health and wellbeing
You will use any advice or remedies provided responsibly and in accordance with guidance given

You agree to indemnify and hold harmless the practitioner against any claims arising from:

Inaccurate or incomplete information provided by you
Failure to follow medical advice from a qualified healthcare provider
Use of remedies outside the guidance provided

19. AMENDMENTS

These Terms & Conditions may be updated from time to time. The most current version will always apply to new bookings.

Where appropriate, existing clients will be informed of material changes.

20. CONTACT

Sonia Cousillas
soniacousillashomeopathy@gmail.com

1. INTRODUCTION

This Privacy Policy explains how personal data is collected, used, stored, and protected in accordance with UK data protection law, including UK GDPR and the Data Protection Act 2018.

2. DATA CONTROLLER

The data controller is:

Sonia Cousillas, soniacousillashomeopathy@gmail.com
United Kingdom

3. PERSONAL DATA COLLECTED

The following categories of personal data may be collected:

Identity data (name, date of birth, gender)
Contact data (address, email, telephone number)
Health data (medical history, symptoms, consultation notes)
Administrative data (appointments, invoices, communication records)

4. HOW DATA IS COLLECTED

Data is collected directly from you through:

intake forms
consultation questionnaires
email communication
online booking systems
clinical consultations

5. PURPOSE OF PROCESSING

Your personal data is used to:

provide safe and appropriate homeopathic care
maintain accurate clinical records
manage appointments and communication
support continuity of care
meet legal and professional obligations

6. LEGAL BASIS FOR PROCESSING

Data is processed under the following lawful bases:

explicit consent
provision of healthcare services
legitimate interest (practice management and administration)
legal and regulatory obligations (e.g. record keeping,safeguarding)
establishment, exercise, or defence of legal claims where necessary

7. DATA STORAGE & SECURITY

Reasonable technical and organisational measures are in place to protect against unauthorised access, loss, misuse, or disclosure.

Your data is stored securely using:

password-protected digital systems
encrypted or secure email providers
locked physical storage where applicable

Access is strictly limited to the practitioner.

8. DATA RETENTION

Clinical records are retained in accordance with legal, regulatory, and insurance requirements.

Clinical records are retained for:

7 years following the last consultation
or 7 years after a child reaches the age of 18

After this period, data is securely deleted or destroyed.

9. DATA SHARING

Your personal data is not shared with third parties unless:

required by law
required for safeguarding
you provide explicit consent

Data may be shared, where necessary, with professional supervisors (in anonymised form where possible)

10. INTERNATIONAL DATA TRANSFERS

As consultations are delivered internationally, some third-party service providers (such as video platforms or email services) may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with applicable data protection law.

11. YOUR RIGHTS

Under data protection law, you have the right to:

access your data
request correction of inaccurate data
request deletion (where legally possible)
restrict or object to processing in certain circumstances
withdraw consent for non-clinical communications

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office.

12. THIRD-PARTY SERVICES

Your data may be processed by trusted third-party providers such as:

online booking systems
video consultation platforms
email service providers

Each provider processes data in accordance with its own privacy policy and applicable data protection laws.

13. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. The latest version will always be published on the website.

14. CONTACT

Sonia Cousillas
soniacousillashomeopathy@gmail.com